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Frequently Asked Questions
This page has been provided to help answer the most common questions people have about Secure It "e" Box and its features.

What is Secure It "e" Box?
Secure It "e" Box is an Internet based information storage system, designed to store both paper and electronic documents for residential Road Runner High Speed Internet users. With a Secure It "e" Box account, you can store and share a variety of documents and files. Think of it as your online safe deposit box.

You can scan and upload copies of vital documents like contracts, birth certificates and wills. You can backup important files from your computer like data from Microsoft Outlook, Money, TurboTax and QuickBooks. You can upload scanned photographs and digital pictures for safe keeping and for sharing with friends and family through the Folder Publisher. Click here to visit our Features section and learn more about all the powerful features Secure It "e" Box has to offer.


How does Secure It "e" Box work?
Secure It "e" Box is Internet based, so the application is accessed via a web browser. Simply connect your computer to the Internet, via your high speed Road Runner connection, and then login to your account. Within seconds you will be able to search for a document or upload a new file. You can also quickly view and email your documents. It's really that easy.


How much does Secure It "e" Box cost?
Secure It "e" Box is very affordable. It's also added to your Road Runner service, so you don't have to worry about dealing with another bill each month. Click here to visit our Pricing section and learn more about the different storage options you have to choose from.


Who can use Secure It "e" Box?
Anyone with a Road Runner High Speed Internet account. You will also need a computer that meets some basic requirments. Click here to visit our Minimum Requirements section.


Are my documents safe?
Yes. Our highest priority is making sure your documents are kept safe and secure at all times. Not only do we have the usual security measures covered (128-bit SSL, Firewalls, etc.), but we also proactively monitor and respond to potential threats as well. Click here to visit our Security section and learn more about how Secure It "e" Box secures your documents.


Can I download my files back to my hard drive?
Yes, you can download any file that you have stored in your Secure It "e" Box account and save it back to your hard drive. Secure It "e" Box also provides a zip feature that allows you to download all of your files at one time. This option is can be found in the Storage Space Management area, once you have logged into your account.


What are the terms and conditions for using Secure It "e" Box?
Click here to view the terms and conditions that will be presented to you during the sign up process.


How do I unsubscribe and end my Secure It "e" Box account?
To unsubscribe, simply login in to your Secure It "e" Box account, click on the "Get Help" link, then choose the Technical Support Request Form. Once there you will be able to choose the "Unsubscribe" option in the Request Type pull down menu.


How can Secure It "e" Box benefit my family?
There are many ways that your family can benefit from a Secure It "e" Box account. The most important is that it can act as an online safe deposit box, storing copies of vital information. This can include copies of your will, house deed, insurance papers, records of large purchases, photos of your home's contents, and so on. Unlike a safe deposit box, adding a new document to your Secure It "e" Box account is easy and thus more likely to happen. You can also share information with your family members such as music and other data files. Click here to visit our Features section and learn even more ways Secure It "e" Box can benefit your family.


Summary
Secure It "e" Box provides you with powerful information storage features at a great price. It's also lightning fast and always available to you, even if you are on vacation or at work. Using Secure It "e" Box gives you piece of mind and lets you stay close to your family.